At EC Secrets, your satisfaction is our top priority. We are committed to ensuring that every purchase meets your expectations. If for any reason you are not completely satisfied with your order, we offer a 15-day refund policy.
- The refund request must be submitted within 15 days of receiving the product.
- The product must be returned in its original packaging, unused, and in the same condition as received.
- Contact our customer service team at helloecsecrets@gmail.com to request a refund.
- Provide your order number and a brief explanation of the issue.
- Once your refund request is approved, we will provide instructions for returning the product.
- Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
- Upon receiving and inspecting the returned product, we will notify you of the approval status.
- Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original payment method.
- Gift cards, personalized products, and items marked as “final sale” are not eligible for refunds.
- If you receive a damaged or incorrect item, please notify us within 48 hours of delivery for a replacement or full refund.
